Maintenance & Support Plans
Scalable Support for Every Stage of Your AV Journey
Our scalable support tiers give you exactly what you need, from essential protection to fully bespoke, proactive care. Whether you’re maintaining a handful of meeting rooms or managing a complex environment, we ensure your technology stays reliable, resilient, and ready for every day.
Scalable Maintenance & Support Tiers for Modern Teams
At TenUnify, we deliver a service model that adapts seamlessly to your organisation. Our offering is built around four distinct service tiers, with an optional fifth tier providing a fully bespoke, purpose‑built solution tailored specifically to your needs. We’re committed to ensuring your audio‑visual technology performs reliably whenever you need it. That’s why we partner with leading providers across the industry and support organisations of every scale. Below, you’ll find a clear breakdown of our service tiers and how each one supports your AV infrastructure.
Which Support Tier Is Right for Your Organisation?
Choosing the right maintenance and support tier ensures your AV systems stay reliable, scalable, and aligned with how your teams work. Here’s a simple breakdown to help you quickly identify the best fit:
Basic – For Small Teams With Simple Setups
Ideal for organisations that rely on AV occasionally or have only a few meeting spaces. Basic support gives essential protections without the overhead of a full service package.
Basic+ – For Teams Seeking Added Peace of Mind
A strong choice for growing businesses that use AV regularly and want greater reassurance, faster resolution, and better long‑term system health through preventative care.
Extended – For Busy, Collaboration‑Focused Environments
Perfect for organisations with multiple meeting rooms, hybrid working patterns, or a need for more frequent support. Extended provides higher reliability and more proactive maintenance so your AV performs consistently every day.
Enhanced – For High‑Demand, Mission‑Critical Spaces
Designed for organisations that depend heavily on AV to run operations: large offices, campuses, customer‑facing environments, or spaces where downtime isn’t an option. Enhanced gives maximum protection, rapid response, and comprehensive preventative support.
Bespoke – For Complex, Multi‑Site or Specialised AV Requirements
This tier is tailored to organisations with unique workflows, integrated systems, multiple locations, or specialist environments. If you need a solution custom‑built around your infrastructure, Bespoke ensures every detail is covered.
Still Unsure Which Tier Fits Best?
This is the best place to find answers to common queries before taking the next step.
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