Discover TenUnify: Smarter Support for Your AV and Workplace Technology
TenUnify is a proactive managed service designed to keep your meeting rooms and workplace technology performing at their best. By combining real‑time monitoring, remote engineering support and data-driven insights, it helps prevent issues before they disrupt your day. Explore the sections below to learn how TenUnify keeps your AV environment reliable, efficient and ready for your teams to use.
What is TenUnify and how does it improve my AV and workplace technology?
TenUnify is a managed AV and workplace-technology service designed to keep meeting rooms and digital environments running reliably. It combines real-time system monitoring, remote engineering support, and structured maintenance with clear performance reporting.
By analysing how technology and spaces are actually used, TenUnify helps identify potential issues early, reduce downtime, and ensure meeting rooms and workplace systems operate smoothly day-to-day.
How does TenUnify monitor my AV systems?
TenUnify uses a Digital Site Manager to continuously monitor connected devices across your AV environment, regardless of manufacturer.
The platform tracks device status, performance and connectivity across displays, processors, control systems, switchers and other components. If a device goes offline or behaves unexpectedly, instant alerts are generated so issues can be investigated and resolved quickly.
What systems and data does TenUnify monitor?
TenUnify captures key operational data across your AV and workplace systems, including:
- Device uptime and downtime
- Real-time health and performance checks
- Connectivity status
- Automated system alerts
- Equipment usage patterns
This consolidated view highlights how well your technology is performing and where improvements may be needed.
Do I need new hardware to use TenUnify?
No. TenUnify works with your existing AV infrastructure.
The Digital Site Manager required for monitoring is installed as part of your maintenance service and included within the subscription. Equipment upgrades are only recommended if existing hardware presents a security risk or is no longer reliable.
How does TenUnify reduce downtime and recurring issues?
TenUnify identifies problems early through continuous monitoring. Many issues can be resolved remotely before they affect users.
The system also analyses long-term performance trends, helping identify recurring faults, ageing equipment or performance degradation. This allows proactive maintenance that prevents repeat disruptions.
What is the difference between preventative, reactive and proactive maintenance?
TenUnify supports three types of maintenance:
Preventative maintenance
Scheduled inspections and servicing designed to keep systems healthy and reduce the likelihood of faults.
Reactive maintenance
Responding to faults once an issue has been reported or detected.
Proactive maintenance
Using real-time monitoring data to identify and resolve potential problems before they impact users.
How quickly are faults addressed?
TenUnify alerts engineers immediately when an issue is detected.
Typical response times follow an agreed Service Level Agreement (SLA), with most incidents addressed within eight hours or the next working day, depending on when the issue occurs.
Does TenUnify work with Microsoft Teams Rooms and other major AV brands?
Yes. TenUnify is designed for mixed-vendor environments and works with all major AV manufacturers, including Microsoft Teams Rooms systems and devices from brands such as Yealink, Logitech and others.
This ensures consistent monitoring and support across your entire AV estate, regardless of equipment supplier.
What are the benefits of workplace and environmental monitoring?
Workplace monitoring provides insight into how spaces are actually being used.
By analysing occupancy, environmental conditions and technology usage, organisations can better understand room demand, improve user comfort, and optimise how workspace resources are allocated.
How does TenUnify track room usage and desk utilisation?
TenUnify uses environmental and occupancy sensors to collect real-time workspace data.
Desk utilisation
Sensors detect when desks become active or inactive, allowing accurate measurement of usage duration.
Meeting room usage
Room-level monitoring combined with door sensors reveals how frequently spaces are used, how long they remain occupied, and which rooms are in highest demand.
These insights support better scheduling, space allocation and long-term workplace planning.
Is TenUnify secure and where is the data stored?
Yes. Security is a core part of the TenUnify platform.
All monitoring data is stored securely within the United Kingdom and handled in full compliance with GDPR. Access is restricted to authorised TenUnify personnel and follows strict data protection and security protocols.
How is TenUnify delivered and managed?
TenUnify operates as a subscription-based managed service.
This includes platform monitoring, maintenance, reporting and engineering support. Your organisation receives ongoing system oversight without needing to manage complex AV infrastructure internally.
What subscription options are available?
TenUnify offers several service tiers designed to match different organisational needs:
- Basic – Core monitoring and support
- Basic Plus – Additional system insights and reporting
- Extended – Enhanced monitoring and maintenance coverage
- Enhanced – Advanced analytics and workplace data insights
- Bespoke – Fully customised service packages
Each tier adds deeper reporting, monitoring capabilities and support coverage.
How does TenUnify improve systems over time?
TenUnify goes beyond monitoring by continuously analysing system performance and usage data.
Through regular reporting and performance reviews, the platform identifies opportunities to improve reliability, enhance user experience and optimise workspace technology over time.
Still need more clarity? Get Expert Guidance on Your AV Environment
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